Legal · Privacy

Privacy policy

How Commercial Fishing Flies Limited collects, uses and protects your personal data when you browse this shop, create an account or place a wholesale order.

  • Last updated: June 2021
  • Governed by Kenyan law
  • Contact: sales@commercialfishingflies.com

Overview

Scope of this policy

This policy explains our practices for collecting, using, sharing and safeguarding information when you use the Commercial Fishing Flies website or buy wholesale fishing flies from us. It covers every visitor to the site, whether or not you place an order.

We use your personal data to provide and improve the service, and to fulfil the commercial relationship you enter into with us. By using this website you accept the collection and use of information described here.

Definitions

Terms used in this policy

  • Account — a unique login created by you to access this service or parts of it.
  • Company — Commercial Fishing Flies Limited, Mombasa Road Mall 457, Nairobi 00200, Kenya, referred to as “we”, “us” or “our”.
  • Cookies — small files placed on your device by a website, containing details of your browsing activity.
  • Personal Data — any information that identifies you directly or that can be used to identify you, including name, contact details, delivery address, billing details and order history.
  • Order — a request for goods from our catalogue, whether or not it has been accepted.
  • Service — the website, the ordering process and any support we provide around wholesale and bulk fishing flies.
  • You — the visitor, customer or business partner using this service.

What we collect

Information we gather

Information you give us

We collect what you type in or send us directly: your name, company name, email address, telephone number, delivery and billing addresses, and the contents of any message or quote request you send. For wholesale accounts this also includes your VAT or PIN details and the payment instructions you prefer.

Information collected automatically

When you browse the site we record technical data such as your IP address, browser type and version, operating system, referring pages, pages visited and the time of your visit. We use this to keep the site running, to spot errors and to understand which pages are useful to fly-shopping customers.

Order and payment records

We keep a record of what you order, the price agreed, delivery instructions and correspondence. Payment card details are never stored on our systems — card payments are processed by our payment provider and only the resulting transaction reference is retained.

How we use it

Why we use your information

  • To tie, pack and dispatch your order and keep you updated on its progress.
  • To answer enquiries, prepare quotes and provide wholesale price lists.
  • To process payments, arrange courier collection and manage returns.
  • To maintain your account, invoice history and any standing supply arrangements.
  • To improve the site, our catalogue and the products we tie.
  • To meet our legal, tax and regulatory obligations in Kenya.
We do not sell your data

Your personal information is never sold, rented or traded to third parties for their own marketing. We share it only with the partners who help us fulfil your order — our courier and payment providers — and only to the extent needed to do that.

Legal bases

Why we are allowed to use it

Where the law requires a lawful basis for processing personal data, we rely on one of the following:

  • Performance of a contract — processing needed to tie and deliver your order.
  • Legitimate interests — running the shop, improving the catalogue, preventing fraud and managing existing customer relationships.
  • Legal obligation — keeping invoices and records for tax and statutory reporting.
  • Consent — where you have asked to receive our newsletter or marketing email. You can withdraw this at any time.

Cookies

Cookies and tracking

We use cookies to make the site work properly. Most interactive websites use them to retrieve your details on each visit; here they enable the cart, keep you signed in and remember your preferences such as language and currency. Some of our advertising and analytics partners may also set cookies of their own.

You can refuse or delete cookies through your browser settings, though please note that disabling them will stop the cart and login from functioning. The cookies we set are not used to build a profile of you for advertising without your agreement.

Sharing

Who we share data with

We do not sell or rent your personal information. We may share what we hold with:

  • Courier partners who need your name, address and contact number to deliver the parcel.
  • Payment providers who need your billing details to take payment.
  • Suppliers who need to know which pattern, size and quantity to tie for you.
  • Professional advisers, auditors or authorities where we are legally required to disclose information.

Every partner is limited to using the data for the purpose we hand it over for. If we ever move data outside Kenya, we will make sure the same protections apply.

Storage and security

How we protect it

All the information you give us is stored on servers protected by access controls and encryption in transit. Access to customer records is limited to staff who need it to do their job, and access is logged.

We keep order and invoice records for as long as Kenyan tax and accounting law requires. Information tied to an enquiry that never became an order is deleted or anonymised once it is no longer useful.

Your rights

What you can ask us for

Subject to the law, you have the right to ask us for a copy of the personal data we hold about you, to correct anything inaccurate, to ask us to delete it, to object to certain uses, and to withdraw consent where you gave it.

To exercise any of these rights, email sales@commercialfishingflies.com with the subject line “Data request”. We will respond within thirty days and we will not charge you for making a request.

Children

Children and this site

This shop is a trade supplier for fishing flies and is not directed at children. We do not knowingly collect personal data from anyone under eighteen. If you believe a child has given us information, contact us and we will remove it.

Changes

Changes to this policy

We may update this policy from time to time, for instance when we change what we collect or when the law changes. The date at the top of this page shows when it was last revised, and any material change will be summarised there.

Contact

Talk to us

Questions about this policy, or about the data behind your account, are welcome. Write to sales@commercialfishingflies.com or visit our workshop at Mombasa Road Mall 457, Nairobi 00200, Kenya.

Ready to place a wholesale order?

Read how payment works before you order, and we will have your per-dozen price list ready to send.

Payment options

What our trade customers say

Trusted by tackle shops, lodges, guides and distributors worldwide

"We supply six tackle shops in Texas and Commercial Fishing Flies has been our main bulk source for two seasons. Every dozen arrives boxed, sorted by size and ready for the wall."
Dale Rutherford
"Five hundred dozen assorted nymphs for our spring promotion, delivered in eleven days and landed 38% under our old wholesaler. The margin made the season."
Priya Raghavan
"The custom tying service keeps us loyal. We send a photo of a discontinued pattern and get back twenty dozen that match the original."
Gavin Mbeki
"Our lodge on the White River burns through sixty dozen a month. At that volume only consistency matters, and they have never sent a weak batch."
Carol Stanton
"First wholesale order was 40 dozen streamers for the pike season. Hooks are sharp, eyes are epoxied properly and the tails do not foul."
Lars Ostergaard
"Very good bulk quality and honest lead times. I would like the saltwater range expanded, but everything we do stock sells quickly."
Marta Silveira
"We compared their size 14 Adams against two European brands at double the price. Ours sold faster because the hackle sits better."
Neil Pemberton
"Ordered 1,200 dozen mixed drys for a distributor in Dubai. Packing was export-grade and not one carton was crushed."
Yusuf Al-Harbi
"Their team quoted landed cost to Mombasa, cleared the paperwork and shipped in the same week. That is rare with fly suppliers."
Beatrice Wairimu
"The barbless range is now the only barbless we carry. Guides buy it by the hundred because the points hold on hard takes."
Owen Trent
"Bulk pricing that still leaves room for retail margin. We moved from 30% to 46% markup on flies without raising shop prices."
Hannah Delacroix
"Custom colours on the Woolly Bugger for our club order, matched to a Pantone swatch. They nailed it on the first attempt."
Dennis Achieng
"Two years, nine shipments, zero short counts. For a wholesale account that is the whole review."
Irene Karanja
"Solid flies, clean tying, good prices. Freight to Chile took a week longer than quoted, but the paperwork was flawless."
Rodrigo Ferreira
"Their egg patterns survive a whole steelhead season on the Salmon River. The chenille does not unravel after a dozen fish."
Tanya Brooks
"We buy 200 dozen jig flies a quarter for a chain of three shops. Sizing is measured, not eyeballed."
Peter Kimotho
"They agreed to tie a local Lake Victoria pattern from a hand sketch. It out-fished everything else we had that week."
Samuel Ouma
"The sample pack convinced our buying committee. Twelve patterns, all fishable, and the invoice matched the quote to the cent."
Elaine Whitaker
"Chemically sharpened hooks, not just claimed. We tested 300 flies for point failure and found two, both from my own bad storage."
Mark Vandenberg
"Shipping to Vancouver is normally a headache. Their DDP option landed the cartons at our door with nothing to chase."
Fiona MacLeod
"Our guide service orders every February. Fifteen dozen per guide, labelled per guide. It saves us a full day of sorting."
Tobias Lindqvist
"Their pheasant tails and hares ears are the neatest bulk nymphs we have stocked. No loose dubbing, no glue streaks."
Amina Hassan
"The wholesale portal makes reordering a two-minute job instead of an email chain. Small thing, big time saver."
Graham Stiles
"Great value overall. The midge range needs more size 22 options, but the 18s are perfect."
Sofia Lindgren
"We resell to four camps in Alaska. Their flies hold up to guests who have never cast before, which says everything about durability."
Curtis Nakamura
"The clousers came with proper lead eyes, not painted plastic. That detail alone decided our repeat order."
Ibrahim Suleiman
"Bulk order of 60 dozen CDC emergers, all with even fibres and no crushed quills. Quality control is real here."
Nadia Petrova
"They shipped a replacement carton after the courier dropped one, before we had even finished photographing the damage."
Michael Osei
"We asked for fly-box-ready dozen packs for a corporate gift order. They built the packaging and hit the deadline."
Laura Fitzgerald
"Their price list has not moved in 18 months, which let us plan margins properly for the first time."
Joseph Kipchoge
"The intruder patterns we get here are tied tight and swing straight. Steelheaders in our area ask for them by name."
Bradley Cooper
"Sample dozen of the San Juan worms was fished hard for a month before we placed the real order. Not one fell apart."
Mercy Nyambura
"Dependable supplier with clear communication. I would score five if the online stock levels updated live."
Peter Nyaga
"Our order of 300 dozen arrived with every fly in its own compartment box. Retail-ready without extra labour."
Claire Beaumont
"Custom size 6 hoppers with our shop logo printed on the box. Customers thought we had started tying in-house."
Victor Mutiso
"We ship to Norway, so hook quality is everything in salt air. Zero rust complaints across two seasons."
Anders Haugen
"Their bulk quote for our five-year supply contract beat three local tenders and the audit passed without a note."
Grace Achieng
"The foam beetle bodies are properly sealed. They float for a full day guiding, not twenty casts."
Ryan Devereux
"Two of our guides fished the whole sample pack against their own boxes. They now order their personal flies here too."
Anita Mwangi
"Their custom streamer heads are balanced, so the fly tracks straight instead of spinning. That is not common at this price."
Stefan Novak
"Good communication and fair pricing. A few of the size 10 woolly buggers had slightly long tails, but they fished fine."
Rebecca Achieng
"We ordered 80 dozen for a charity tournament. Every fly was fishable and the delivery landed a day early."
Liam Kavanagh
"They hold stock of our three best-selling patterns year round. Reordering on a Friday and restocking Monday is normal now."
Fatuma Ali
"Bulk account setup was painless and the invoices are export-ready. Our accountant no longer queries them."
Nikhil Mehta
"The midge and buzzer range is what we buy most. Tied sparse, which is how fish actually take them."
Sarah Okonkwo
"They price per dozen, per hundred and per thousand, so we can scale a promotion without renegotiating."
Hamish Bell
"Our lodge shop opened with their starter consignment of 100 dozen. It sold out in six weeks with no discounting."
Judy Wambui
"Order got held at customs and their team sent the documents again within the hour. That is what a supplier should be."
Alejandro Ruiz
"Ten gross of assorted trout flies, all labelled by pattern and size. Stocktaking took an afternoon instead of a weekend."
Bethany Cole
"Very good supplier. Only note is that size 8 streamers pack tighter than size 6, but the quality is consistent."
Kevin Omondi